The "/tktnew" page:

Enter a new ticket. The tktnew_template script in the ticket configuration is used. The /tktnew page is the official ticket entry page. The /debug_tktnew page is used for debugging the tktnew_template in the ticket configuration. /debug_tktnew works just like /tktnew except that it does not really save the new ticket when you press submit - it just prints the ticket artifact at the top of the screen.